William E. Hefley

Clinical Associate Professor
Business Administration
Information Systems and Technology Management

Research Interests: Bill maintains a research program encompassing corporate social responsibility in sourcing; process improvement in service settings; service value networks, such as IT/BPO outsourcing or Marcellus Shale exploration and production; leadership issues, and disparities in health care.

Mascaro Center

Mascaro Center for Sustainable Innovation
University of Pittsburgh
Swanson School of Engineering
153 Benedum Hall
Pittsburgh, PA 15261


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